Quotation and Ordering Process

Due to the wide range of options available, the majority of our products are ‘made to order’. Please bear this in mind when replenishing your supplies.

A quotation can be requested via our website or directly by email. Please see the options below on how to obtain a quotation.

Lead times are subject to current production schedules and will be advised before confirmation of orders.

Request a Quotation via our Website

Select the products and quantities that you require from our product listings and add them to the ‘quote cart’. Once you have added all the items that you require, proceed to the checkout.

You will then have three options.

  • Create a new username and password. This will create an 'online account' and allow you to store your address and contact details, saving you time in the future.
  • Login with an existing username and password. Login to your 'online account' to retrieve, change or store addresses and contact details.
  • Login as a guest. If you prefer not to create an 'online account' or save address details online, you can use this option. However, you will need to type in your details each time you use the quote facility.

Request a Quotation by Email

You can email your request if you prefer. Our contact details are here.

Please ensure that you provide the following information:

  • Product code, description and quantity
  • Contact name
  • Contact telephone number and email address
  • Full delivery address

Confirmation of Order / Delivery

Once we receive your request, we will obtain a shipping quotation to your stated address if required. We will then contact you via email to advise shipping options and estimated delivery timescale.

We aim to respond as quickly as possible, however if after 2 working days you have not received a response, please email us at sales@labco.co.uk and we will try to help

When we contact you, we will ask you to confirm your order, including shipping options.

We usually request a written Purchase Order as this is a normal requirement for most Institutions / Universities to ensure payment of
our invoice. Please check with your Purchasing Department regarding their procedures.

Payment

Please note that we are unable to accept payment via credit / purchase card.

Payment may be requested before any items are made or shipped. In this instance payment details and a pro forma invoice will be provided.

Established customers may be given a credit account. In this instance, orders will be invoiced and payment can be made by bank transfer or cheque/check. Details will be on your invoice which will be sent separately to the goods.

Invoices will be emailed unless otherwise agreed.