Labco Limited
Website: labco.co.uk | Email: enquiries@labco.co.uk
Effective Date: 17 June 2026
1. Who We Are
Labco Limited (“we”, “us”, “our”) is a privately owned British company established in 1969, manufacturing the Exetainer® range of screw-capped glass vials for laboratories, pharmaceutical companies, research centres and gastroenterology units worldwide. We are based in Lampeter, Wales, UK.
For any questions about this policy, please contact us at enquiries@labco.co.uk.
2. What Information We Collect
When you use our website or contact us, we may collect:
- Personal details — name, email address, phone number, job title and company name when you submit an enquiry or request a catalogue.
- Technical data — IP address, browser type, operating system, pages visited and time spent on the site.
- Communication records — emails or messages you send to us.
- Order and transaction data — details relating to product enquiries, orders and customer support interactions.
- Marketing preferences — whether you wish to receive product updates or promotional communications from us.
We do not collect payment card details through this website.
3. How We Use Your Information
We use your information to:
- Respond to product enquiries and provide quotations.
- Process and fulfil orders for our Exetainer® vials and related products.
- Send catalogue requests and product information.
- Improve the performance and content of our website.
- Send relevant updates about your order or account.
- Comply with any applicable legal obligations.
We will only contact you for marketing purposes where you have given us permission, and you may opt out at any time.
4. Our Legal Basis for Processing
Under UK GDPR, we process your personal data on the following grounds:
- Contractual necessity — to process and fulfil product orders or enquiries.
- Legitimate interests — to respond to enquiries and improve our website and services.
- Legal obligation — where required by applicable law.
- Consent — for any optional marketing communications.
5. How We Share Your Information
We do not sell or rent your personal data to third parties. We may share data with:
- Trusted service providers who support our website or business operations (e.g. email hosting, website hosting, order fulfilment), under strict data processing agreements.
- Regulatory authorities or law enforcement where required by law.
6. International Transfers
As a company supplying customers worldwide, we may transfer your data outside the UK. Where we do so, we ensure appropriate safeguards are in place in compliance with UK GDPR requirements.
7. Data Retention
We retain your personal data only for as long as necessary:
- Enquiry and contact data — up to 3 years from last contact.
- Order and customer data — up to 7 years for legal and accounting purposes.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate or incomplete information.
- Erase your data where there is no legitimate reason to continue holding it.
- Object to processing based on legitimate interests.
- Restrict processing in certain circumstances.
- Withdraw consent for marketing at any time.
To exercise any of these rights, please email enquiries@labco.co.uk.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
9. External Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will always reflect the most recent version.